Terms of Service

Terms of Service

These terms govern your use of the Js Way Apartments website and any booking you make through it. By browsing the site or submitting a booking, you agree to them. If you don't agree, please don't use the site to make a booking.

1. Bookings
A booking request is only confirmed once we've accepted it, either automatically (an online payment goes through) or after we call to confirm a pay-on-arrival request. An unconfirmed pay-on-arrival request is automatically released if we can't reach you within 24 hours, and the dates become available to other guests again.

All prices are quoted in Ghanaian Cedis (GHS). Amounts shown in another currency elsewhere on the site are for reference only. You're always charged in GHS.

2. Payments
Online payments are processed by Paystack; we never see or store your card or mobile money details ourselves. Where an online payment is made, a service charge covering the payment processor's fee is added on top and shown separately before you pay.

You can also choose to pay on arrival (cash or POS), where available. Some locations require a small booking fee, paid online, to hold a pay-on-arrival request while we confirm it by phone.

3. Membership
Membership is a paid subscription tied to one property, valid for the period shown at registration. Payment is processed by Paystack. Once active, a membership doesn't automatically renew. It's for your own use only and can't be transferred or resold. We may ask for a Ghana Card number to verify your identity, either at registration or in person. We can suspend or end a membership if these terms are broken.

Membership benefits (including but not limited to pool, lounge, Movie Night, and Happy Hour access, complimentary drinks/beers, and reservation discounts) are provided subject to availability, our house rules, and normal operating hours, and don't guarantee access on any specific date. Where a benefit doesn't state a fixed quantity, amount, or brand/type (for example, "Drinks / Beers" or "Free beer upon entry"), Js Way Apartments reserves the right to determine the quantity, selection, and manner in which that benefit is provided, at our sole discretion, and this may change at any time without prior notice. Reservation discounts apply to the base nightly rate only and exclude fees, service charges, and add-ons. Listed benefits reflect what's offered at the time of registration and may be added, removed, or changed for future members; this doesn't reduce or remove benefits you were already entitled to for your current active membership period.

4. Event RSVPs
An RSVP for a paid event is only confirmed once payment goes through and space is available. If an event is full when you RSVP, you may be placed on a waitlist and offered a spot automatically if one opens up before the event starts. We may cancel or reschedule an event; if we do, we'll contact everyone who RSVP'd.

5. Cancellations & refunds
Cancellation terms vary by apartment and are shown before you book. See our house rules & cancellation policy and refund policy for details.

6. Your responsibilities as a guest

• Provide accurate name, phone number, and (if given) email when booking.

• Bring a valid ID at check-in.

• Follow the apartment's house rules and respect the property and its neighbors.

• Pay for any damage caused during your stay beyond normal wear and tear.

7. Our liability
We take reasonable care to keep listing information accurate and apartments in the condition described, but we're not liable for issues outside our reasonable control (e.g. utility outages, events beyond our control) or for loss of personal belongings during your stay.

8. Changes to these terms
We may update these terms from time to time; the "last updated" date above reflects the latest revision. Continuing to use the site after a change means you accept the updated terms.

9. Governing law
These terms are governed by the laws of Ghana.

10. Contact us

Questions about these terms? Reach us via the contact page or at admin@jswayapt.com.